Safety and security.
How secure is my data: The Dine At Mine app is hosted by Amazon Web Services and all of your payment and banking information is securely managed by Stripe Inc. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. For more information see https://stripe.com/nz/payments.
How do I ensure food safety: You should follow the Ministry For Primary Industries' tips for safely preparing and storing meals. For more information see www.mpi.govt.nz/food-safety/food-safety-for-consumers/tips-for-food-safety.
How do I ensure personal safety: Start by inviting people you know, like friends and neighbours. You should always contact your nearest police station if you start to feel threatened and we will help them identify anyone who commits an unlawful act.
Booking a meal.
How do I book a meal: The Search tab lets you find and book meals to pick up or have at a chef’s home. Once you book a meal you’ll get a confirmation email connecting you with your chef. The details of your booking, including when to arrive and leave, will also be shown on the Bookings tab. We will then debit your credit card and pay it to your chef after they confirm you have arrived.
What if I’m running late or can’t make it: Your meal could be cold and you could miss out if you arrive after the closing time. You could try to contact your chef, whose details are on your booking confirmation email, and ask them to keep your meal aside or frozen for you to pick up another time.
What if my meal or pick up address is wrong: You should contact your chef whose details will be on your booking confirmation email. In some cases, you can request a refund within 24 hours on the Profile tab.
Can I get a refund: All meals are prepaid and non-refundable to allow your chef to buy their ingredients and prepare their meals. Mistakes do happen, so in some cases, you can request a refund within 24 hours on the Profile tab. You and your chef will be notified and will have 48 hours to resolve your differences. If your chef accepts your request, we will refund you in full and if they don’t, we will refund you and your chef half-and-half.
Preparing a meal.
How do I sell a meal: Use the Restaurant tab to choose what to cook, when to cook, how much you’ll charge and if you want people to stay or take away. Once you launch a menu, we will display it on the Search tab for people to book. You’ll receive confirmation emails connecting you with your customers, which you can also see on the Customers tab. We will debit their credit cards and pay you, less our fees, after you confirm they have arrived.
How do I advertise a meal: Once you launch a menu, we’ll advertise it on the Search tab. You can also send it to your friends or share it to Facebook, WhatsApp, Instagram and other social channels on the Restaurant tab.
Do I need a permit to sell meals: You shouldn’t need a permit if you sell meals occasionally (e.g. less than four times a week). If you start selling meals more regularly then you may need to register with your local council. For more information see www.mpi.govt.nz/food-safety/food-act-2014 or contact your local council.
What if I’m unable to cook or can’t find some ingredients: You can pause a menu on the Profile tab, but you cannot change a menu after it has been launched. You should contact your customers whose details will be on your booking confirmation emails. Some of them may request a refund, for you to accept on the Profile tab.
Can I sell alcohol or allow people to bring their own alcohol: You cannot sell alcohol if you are unlicensed nor can you supply alcohol to minors. You also cannot use an unlicensed premise (e.g. your home) for the public consumption of alcohol, but it seems the police use a common sense approach on when to enforce this. For more information see www.alcohol.org.nz/alcohol-management-laws/licensing-local-policies/alcohol-licensing and www.police.govt.nz/advice/drugs-and-alcohol/byo-and-place-resort-guidance-new-zealand-polices-approach.
What are Dine At Mine’s fees: We charge chefs the greater of 10% or $1.00 for each meal they sell.
How do I withdraw my money: The Profile tab lets you choose how much and where you want us to deposit your money.